Inquiries

The Inquiries tab will show any open inquiries that you users have opened. All of your dashboard pages will signal any unresolved inquires by listing a number next to the Inquiries header.

Click on any inquiry to open up the individual thread.

From here, you can respond directly to the user by clicking the “Respond” button. This will send an email to the user with your response. Clicking “Internal Comment” will leave an internal comment that only other customer care representatives and administrators can view.

To resolve the inquiry, click the “Resolve inquiry” checkbox when you click Submit. This will mark the inquiry as resolved and the user will have to open a new inquiry to continue the conversation.

For information on how to administrate your users, check out the users section.